frequently asked questions
How do I place an order?
Browse our collections, choose your item, size, and colour, and add it to your cart. At checkout, enter your delivery details and complete payment, you'll get an order confirmation by email straight after.
What payment methods do you accept?
We accept M-Pesa, and major debit and credit cards (Visa, Mastercard). International customers can pay securely by card.
Do I need an account to order?
No. You can check out as a guest. Creating an account just makes it faster next time, and lets you track orders and save favourites.
Can I change or cancel my order after placing it?
We process orders quickly, so contact us as soon as possible on +254 111 651 250 (call or WhatsApp) or by email. If your order hasn't shipped yet, we'll do our best to help.
Do you offer gift cards?
Yes. Kinini gift cards are available on request. Message us on +254 111 651 250 to arrange one.
Do you have any sales or discounts?
Yes. Check our Sale section, and watch for seasonal events throughout the year. New newsletter subscribers also get a welcome discount on their first order.
How do I use a discount code?
Enter your code at checkout and the discount applies to your order total.
How do I know which size to order?
Check our Size Guide, which has full measurements in centimetres to help you find your fit. Between sizes or unsure? Message us on WhatsApp (+254 111 651 250) and we'll gladly advise.
Do you make custom or made-to-measure pieces?
Yes. Made-to-order is where Kinini began. We can tailor pieces to your measurements on request. Custom items take longer to make and deliver, and can't be returned or exchanged, so we'll talk through everything with you first. Contact us to start.
Do you make menswear?
Yes. Our men's line is growing fast — shirts, sets, outerwear, and statement pieces cut to the same standard as everything we make.
Do you have kids' clothing?
Yes. Our Kids collection includes Wendo everyday wear and Kwetu Ankara prints, so little ones can carry the same bold style.
Frequently Asked Questions?
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Where do you deliver?
We deliver across Nairobi, throughout Kenya, and internationally for our customers in the diaspora.
How long will my order take to arrive?
Ready-to-wear orders are processed within 1–2 business days. After dispatch, estimated delivery is 24–48 hours within Nairobi, 2–3 working days elsewhere in Kenya, and 3–5 working days for international orders. Made-to-order and custom pieces take longer — we'll confirm a timeline when you order.
How much does delivery cost?
Delivery is calculated at checkout based on your location. Add your items to the cart and enter your address to see the exact cost before you pay.
Will I be notified before my order arrives?
Yes. A member of the Kinini team will reach out before your package is dispatched, so you know exactly when to expect it.
Do international customers pay customs or duties?
Possibly. International orders may be subject to import taxes or duties set by the destination country. These aren't included in our shipping fees and are payable by the customer on arrival.
What is your return policy?
Returns apply when the wrong item is delivered, or an item arrives defective or damaged. Let us know within 7 days of delivery. Items must be unused, in their original condition, and in the original packaging.
How do I start a return or report a problem?
Email us with your order number and details, or message us on WhatsApp. Once we've verified the details, we'll arrange collection and deliver the correct item.
Do you offer refunds?
Refunds apply only when a product is sold out or your delivery destination is outside our shipping zones. Approved refunds are credited to your M-Pesa or original payment method within 5 working days. Otherwise, we offer exchanges for defective, damaged, or incorrect items.
Frequently Asked Questions?
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Can custom or sale items be returned?
No. Made-to-order pieces and sale items can't be returned or exchanged. Please check your measurements against our size guide before ordering a custom piece.
How should I care for my garments?
To keep your pieces looking their best, hand wash gently or use a delicate cold cycle, and air dry away from direct sunlight. Always check the care label on each garment for specific instructions.
Where are your clothes made?
Every Kinini piece is designed and made in Kenya — from the first sketch to the final stitch.
Will sold-out items be restocked?
Often, yes. Follow us on Instagram or join our newsletter to hear first about restocks and new arrivals.
How can I reach you?
Phone/WhatsApp: +254 111 651 250. Email: inquiries@shopkinini.com. Or message us on Instagram @kininicreations.
Where are you located?
We're based at Magunas Supermarket Building, Thika Road, Nairobi.